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Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. 

The process may expose unknown medical conditions or aggravate a current one during or after the groom. 

In the best interest of your pet this agreement will give Groom on the Green permission to seek emergency veterinary treatment if I deem it necessary for whatever reason. 

I will do the best to contact you first, before taking your pet for treatment, however this may not always be feasible. 

Unless I am deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer:

Elderly, Infirm, Overweight or Young Dogs Disclaimer

A full groom can take in-excess of 3 hours and is physically demanding as well as stressful for some animals. Whilst I make every effort to provide additional support to elderly/infirm/overweight and young dogs I cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. 

There is also an increased risk of other injuries such as cuts and grazes. 

Groom on the Green reserves the right to stop the grooming process at anytime with payment in full being due on collection of your dog.



By using our services, owners confirm that their dog is up to date with their annual vaccinations.


Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. 

If you bring in your dog with more than 15 minutes of de-matting work, I am required by the Act to clip your dog short humanely or refer you to your vet to do the same. 

If I have assessed your dog’s coat and found it to be matted, it will need to be clipped short and your written permission will be required.

I strongly recommend the setting up of regular grooming appointments to bring your dog's coat back into shape, and now is the time to start a regular home-grooming routine. Please take one of the information leaflets which will explain why your dog needed to be shaved today and how to maintain a regular grooming routine. 

When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. 

The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

Shaving off a severely matted coat is an act of kindness & your dog will thank you!

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